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EXECUTIVE Q&A

Can I transfer a chat to a different agent?

Here we can only speak for ourselves, but if you are using Giosg Live you can easily transfer a chat to a different agent by choosing the chat agents name from a list available on the right upper corner of the chat window.

After this, he will get an invitation to join the chat which he can then accept by clicking ‘yes’. Now that the other chat agent has joined the chat you can either stay in the conversation or leave it by clicking X.

However, please note that, before inviting another agent to the chat it is always polite to inform the customer about this so that he knows what to expect next.

 

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