--- title: Delivering excellent customer service at scale - Video description: How you can scale up your customer service and still keeping it excellent? Join our webinar to find out! image: https://www.giosg.com/hubfs/Webinar_Delivering%20excellent%20customer%20service%20at%20scale_Moment.jpg --- [![Giosg](https://www.giosg.com/hubfs/Giosg%202020/Multimedia/giosg-navbar_logo.svg) ](https://www.giosg.com/en) - [**](https://www.giosg.com/) - Platform ##### Featured products - [Web Personalization](https://www.giosg.com/en/web-personalization) - [AI Assistants](https://www.giosg.com/en/ai-agent) - [Live Chat](https://www.giosg.com/en/products/live-chat) - [Button Chatbot](https://www.giosg.com/en/products/chatbots) - [Video Bot](https://www.giosg.com/en/video-bot) ##### Industry solutions - [Automotive](https://www.giosg.com/en/industries/automotive) - [Car dealerships](https://www.giosg.com/en/industries/car-dealerships) - [eCommerce](https://www.giosg.com/en/en/industries/retail) - [Pharmaceutical](https://www.giosg.com/en/industries/pharmaceutical) - [Telecommunications](https://www.giosg.com/en/industries/telecommunications) ##### Use cases - [Customer service](https://www.giosg.com/en/solutions/customer-service) - [Digital sales](https://www.giosg.com/en/solutions/sales) - [Lead generation](https://www.giosg.com/en/solutions/lead-generation) - [Live Shopping](https://www.giosg.com/en/live-video-shopping) ##### Integrations - [All integrations](https://www.giosg.com/en/integrations) - [Customer stories](https://www.giosg.com/customer-success-stories) - [Pricing](https://www.giosg.com/en/pricing) - Resources - [Blogs](https://www.giosg.com/blog) - [Guides](https://www.giosg.com/en/guides) - [Events](https://www.giosg.com/events) - [Customer Stories](https://www.giosg.com/customer-success-stories) - [Podcast](https://www.giosg.com/podcast) - Company - [Our story](https://www.giosg.com/en/company) - [Partners](https://www.giosg.com/en/partner-directory) - [Careers](https://careers.giosg.com/) - [Newsroom](https://www.giosg.com/en/newsroom) - [Security](https://www.giosg.com/en/security) [Login](https://service.giosg.com/identity/login) [Request demo](https://www.giosg.com/accelerate-your-sales) ![English](https://www.giosg.com/hubfs/Giosg%202020/Multimedia/united-kingdom.svg) - [![Finnish](https://www.giosg.com/hubfs/Giosg%202020/Multimedia/finland.svg)](https://www.giosg.com/) - [![Swedish](https://www.giosg.com/hubfs/Giosg%202020/Multimedia/sweden.svg)](https://www.giosg.com/) Platform ##### Featured products - [Web Personalization](https://www.giosg.com/en/web-personalization) - [AI Assistants](https://www.giosg.com/en/ai-agent) - [Live Chat](https://www.giosg.com/en/products/live-chat) - [Button Chatbot](https://www.giosg.com/en/products/chatbots) - [Video Bot](https://www.giosg.com/en/video-bot) ##### Industry solutions - [Automotive](https://www.giosg.com/en/industries/automotive) - [Car dealerships](https://www.giosg.com/en/industries/car-dealerships) - [eCommerce](https://www.giosg.com/en/en/industries/retail) - [Pharmaceutical](https://www.giosg.com/en/industries/pharmaceutical) - [Telecommunications](https://www.giosg.com/en/industries/telecommunications) ##### Use cases - [Customer service](https://www.giosg.com/en/solutions/customer-service) - [Digital sales](https://www.giosg.com/en/solutions/sales) - [Lead generation](https://www.giosg.com/en/solutions/lead-generation) - [Live Shopping](https://www.giosg.com/en/live-video-shopping) ##### Integrations - [All integrations](https://www.giosg.com/en/integrations) [Customer stories](https://www.giosg.com/customer-success-stories) [Pricing](https://www.giosg.com/en/pricing) Resources - [Blogs](https://www.giosg.com/blog) - [Guides](https://www.giosg.com/en/guides) - [Events](https://www.giosg.com/events) - [Customer Stories](https://www.giosg.com/customer-success-stories) - [Podcast](https://www.giosg.com/podcast) Company - [Our story](https://www.giosg.com/en/company) - [Partners](https://www.giosg.com/en/partner-directory) - [Careers](https://careers.giosg.com/) - [Newsroom](https://www.giosg.com/en/newsroom) - [Security](https://www.giosg.com/en/security) [Request demo](https://www.giosg.com/accelerate-your-sales) [![English](https://www.giosg.com/hubfs/Giosg%202020/Multimedia/united-kingdom.svg)](https://www.giosg.com/) [![Swedish](https://www.giosg.com/hubfs/Giosg%202020/Multimedia/sweden.svg)](https://www.giosg.com/) [![Finnish](https://www.giosg.com/hubfs/Giosg%202020/Multimedia/finland.svg)](https://www.giosg.com/) # Delivering excellent customer service at scale - Video By [On-demand](https://www.giosg.com/en/on-demand-subscribed/author/on-demand), on 24 November, 2020 Supporting your customers in real-time with fast response and resolution times is music to your customers' ears. If these were accessories for your business in 2019, they have surely been crucial in the more digitized Covid year of 2020. In 2021, excellent customer service with fast and diligent support is a must - and we will tell you why and how you can still succeed in this change 💯 The business environment has changed and its digitalisation has accelerated but the extent of our resources has not. Still, we need to be faster and simply put - better - in our service. **Is your customer service ready for 2021** - not to mention this Christmas? We at giosg are experts in customer service in digital channels and we will teach you how to boost your online customer service efficiency and how to scale it up on our next webinar! 🚀 **Watch the webinar to learn:** - Why excellent customer service is a make-it-or-break-it trait in 2021 - How to scale up with limited resources - How tools like live chat and chatbots enable you to scale up your service - Why targeting determines your success in scaling up your services - How to measure and maintain a continuous improvement of your service ##### Presenters ![](https://www.giosg.com/hubfs/webinar_speakers-kimi.png) ###### Kimi Tiinus, giosg Kimi has the passion to bring companies’ brands to live on their website. He has the latest first hand knowledge on how a live chat service and chatbots optimize customer experiences and increase lead generation online, which allows him to help you to meet your visitors in your own way and a bit more efficiently. ![](https://www.giosg.com/hubfs/upcoming-webinar-livechat_saleschannel-lelo.png) ###### Chris Lelo, giosg Increasing sustainable conversion and aiding clients in their digital transformation is Chris’s passion. His experience spans from customer success and digital marketing to project management in various industries and markets. Currently the Customer Engagement Manager at giosg, which translates to using his passion and skillset to deliver greater value from our software and company. ### Related webinars ### Upcoming webinars [Increasing Lead Quality via Live Chat and Chatbots](https://www.giosg.com/on-demand-webinars/increasing-lead-quality-via-live-chat-and-chatbots) [Delivering Excellent Customer Service at Scale](https://www.giosg.com/on-demand-webinars/delivering-excellent-customer-service-at-scale) [Live Chat as a Sales Channel: Innovating Through #Stayhome](https://www.giosg.com/on-demand-webinars/live-chat-as-a-sales-channel-innovating-through-stayhome) [How to Build a Chatbot for Lead Generation in 30 minutes](https://www.giosg.com/on-demand-webinars/how-to-build-a-chatbot-for-lead-generation-in-30-minutes) [5 Steps to Improve Efficiency and Customer Experience](https://www.giosg.com/on-demand-webinars/5-steps-to-improve-efficiency-and-customer-experience) ### Webinars by topic - [Live Chat (4)](https://www.giosg.com/en/on-demand-subscribed/tag/live-chat) - [Customer experience (1)](https://www.giosg.com/en/on-demand-subscribed/tag/customer-experience) - [Interactive content (1)](https://www.giosg.com/en/on-demand-subscribed/tag/interactive-content) - [eCommerce (1)](https://www.giosg.com/en/on-demand-subscribed/tag/ecommerce) [see all](https://www.giosg.com/en/on-demand-subscribed/delivering-excellent-customer-service-at-scale-video#) - ##### Featured Products - [Live Chat](https://www.giosg.com/en/products/live-chat) - [AI Assistants](https://www.giosg.com/en/ai-assistants) - [Chatbots](https://www.giosg.com/en/products/chatbots) - [Pop-ups](https://www.giosg.com/en/features/pop-up-builder) - [Interaction Builder](https://www.giosg.com/en/interaction-builder) - [One-to-one Video](https://www.giosg.com/en/live-video-shopping/one-to-one) - [Shoppable Video](https://www.giosg.com/en/shoppable-video) - [Lead Generation Bots](https://www.giosg.com/en/products/lead-generation-bots) - [Multi-step Forms](https://www.giosg.com/en/products/multi-step-form) - ##### Integrations - [All integrations](https://www.giosg.com/integrations) - ##### Industry solutions - [Automotive](https://www.giosg.com/en/industries/automotive) - [Car Dealerships](https://www.giosg.com/en/industries/car-dealerships) - [E-Commerce](https://www.giosg.com/en/industries/retail) - [Pharmaceutical](https://www.giosg.com/en/hcp-engagement) - [Pharmacy](https://www.giosg.com/en/industries/pharmacy) - [Real Estate](https://www.giosg.com/en/industries/real-estate) - [Telecommunications](https://www.giosg.com/en/industries/telecommunications) - ##### Use cases - [Customer Service](https://www.giosg.com/en/solutions/customer-service) - [Digital Sales](https://www.giosg.com/en/solutions/sales) - [Lead Generation](https://www.giosg.com/en/solutions/lead-generation) - [Live Shopping](https://www.giosg.com/en/live-video-shopping) - [HCP Engagement](https://www.giosg.com/en/hcp-engagement) - ##### Resources - [Blog](https://www.giosg.com/blog) - [Guides](https://www.giosg.com/en/guides) - [Events](https://www.giosg.com/events) - [Customer Stories](https://www.giosg.com/customer-success-stories) - ##### Support - [Help Centre](https://support.giosg.com/knowledge) - [Giosg for Developers](https://docs.giosg.com/) - ##### Company - [Our Story](https://www.giosg.com/en/company) - [Partners](https://www.giosg.com/en/partners) - [Careers](https://careers.giosg.com/) - [Newsroom](https://www.giosg.com/en/newsroom) - [Data Security](https://www.giosg.com/en/security) - [Contact & Billing](https://www.giosg.com/contact-and-billing) - [Terms of Service](https://www.giosg.com/terms-of-service) - [Privacy Policy](https://www.giosg.com/privacy-policy) © 2025 giosg.com Ltd. All Rights Reserved. [**](https://www.facebook.com/giosgcom) [**](https://www.linkedin.com/company/giosg-com) [**](https://www.youtube.com/channel/UC56oKIAIjs6lV20mgPu6Tng/videos) [**](https://www.instagram.com/giosgcom/)