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EXECUTIVE Q&A

What is a canned answer in live chat?

A canned answer in live chat is a predetermined response to a commonly asked question which the chat agent can choose e.g. from a drop-down menu.  

Canned answers are frequently used in live chat support and they increase productivity and correctness of communication when the chat agent doesn’t have to type the same text repeatedly or copy-paste it from another source.

 

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