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EXECUTIVE Q&A

How many chats can I expect to get?

Typically you can estimate live chat volume from the overall volume of customer enquiries. If you enable the live chat on every page of your website, the chat volume typically settles at 20%-50% of your overall contacts, leaving phone, email and social media combined 60%-80% of all contacts.

Bear in mind, that with Live Chat moderating the volume of chats you receive is relatively easy compared to other channels. Two of the easiest ways to moderate the volume is the availability of the 'Chat now' button on your pages and the number of proactive chat suggestions you make.

See related questions for more information. 

 

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