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EXECUTIVE Q&A

Can the chat agent see what the visitor is typing?

Here we can only speak for ourselves but the answer is no, the chat agent can not see what the visitor is typing.

giosg Live Chat does not show what the visitor, or the agent for that matter, is typing before they click the send button. The reason for this is that we, at giosg, consider being able to see what the other person is writing before he is ready to send it a violation of privacy. We take privacy issues seriously and this type of conduct would therefore be against our company policy.


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