giosg Blog

Why you should offer customer service on messaging apps

Posted by Kimi Tiinus on February 5, 2020

Be where your customers are and use the channels they use - this should be at the heart of every customer service strategy in 2020! Customers expect to be able to connect with your business through the same channels they use daily to communicate with their friends and family.  As such, messaging apps have become fundamental channels for businesses looking to provide instant, personalised, and engaging customer support.  

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