giosg Blog

Why social media should be one of your service channels

Posted by Kimi Tiinus on August 13, 2019

Be where your customers are and use the channels they use. This is the principal idea behind every modern customer service channel strategy. It's no longer about how efficient a company makes their phone or email channels - because what's the point if your customers avoid using them? It's really about providing customer support via the channels that your customers prefer, which brings us to social media channels.

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