giosg Blog

Read our blog posts and learn how AI-powered live chat, chatbots and interactive content can be used to boost your sales, marketing and customer service.

Top 4 reasons why your business should start using live chat

Posted by Nea Bjorkqvist, on 1 April, 2019

Using time and money efficiently are top priorities for most businesses. The challenge usually lies in finding the right balance between saving resources and providing a top notch experience, especial...

Why the chatbot hype will pay off this time

Posted by Petri Vilpponen, on 9 October, 2017

Computer-controlled bots who can communicate with customers. That has been the dream of customer service professionals for quite a while now. Corporate giants have been testing them since the last dec...

To outsource or not to outsource live chat support? Pros and cons of different options

Posted by Päivi Harju, on 20 September, 2017

Live chat has several business benefits,  for example, it has proved to be more cost-efficient than other service channels (like the phone). Still, none of this is possible without the necessary human...