giosg Blog

Read our blog posts and learn how AI-powered live chat, chatbots and interactive content can be used to boost your sales, marketing and customer service.

How to increase conversion rate with simple real-time analytics and machine learning

Posted by Kimi Tiinus, on 15 April, 2020

Are you interrupting your online visitors - or are you leaving them hanging?  Most industries working with large amounts of data have already recognized the value of AI and machine learning technology...

AI Trends of 2019 and Beyond

Posted by Kimi Tiinus, on 14 September, 2020

AI has not yet reached the point of being a mainstream phenomenon and still needs a fair bit of elaboration, but it's certainly getting there. When that time comes, companies will need to be ready to ...

Customer experience through time- Where we are now and where we are headed

Posted by Daniela Huaman, on 14 September, 2020

We have been doing a lot of research around customer experience recently, really delving into into all things CX, not only defining concepts such as customer journey and touchpoints, but also figuring...

giosg & Netflix behaviour prediction model

Posted by giosg support team, on 7 June, 2018

[A summary of a presentation titled 'Tavoitteellinen Chat osa 2: Kohdentaminen, mittaaminen ja tekoäly` at a seminar event on the  27 of April 2018 in Helsinki by Otto Nyberg.] Is AI better at decisio...

Recap from eCom & ShopTech expo: How AI-based targeting has helped Hobby Hall increase their online store's conversion rate [Speaker notes]

Posted by Kalle Mäkelä, on 22 March, 2018

[A summary of a presentation titled 'Digitaalinen Asiakaspalvelu - Case Hobby Hall' held together with SGN Group (incl. Hobby Hall) at Ecommerce + ShopTech event on 14th of March 2018 in Helsinki.] Cu...

Naked experience - the banking disruption in my pocket by Petra Mengelt [Guest post]

Posted by Petra Mengelt, on 21 September, 2017

For all of us at Giosg, it's a true honour to host Petra Mengelt from Euroloan, a seasoned expert of customer experience in the financial industry, on our blog. We have learned a lot from Petra while ...

Immo at Banking Horizon: Contextual services in digital environment [Speaker notes]

Posted by Immo Salonen, on 14 September, 2020

A summary of a presentation held together with Danske Bank at Banking Horizon 2016 event on 18th of October 2016 in London. The presentation was about how online retailers can utilise partnerships and...

How banks can engage with customers and generate sales online

Posted by Päivi Harju, on 18 September, 2017

Like mentioned in a recent Finextra article, there’s one fundamental thing that separates banks from many other businesses; customers don’t want to do business with them. Customers don’t want a mortga...

How to increase conversion rate efficiently with machine learning

Posted by Otto Nyberg, on 21 March, 2017

Have you ever thought that instead of spending more and more money on trying to get website visitors back to your site once they have left, you could offer them better service in the first place? Beyo...