giosg Blog

A partnership story by Moment Group

Posted by Kimi Tiinus on March 27, 2019

During the 8 years in business, giosg has transformed into a leading chat provider in Finland while challenging the top spot in the UK and Sweden as well. In addition to acquiring customers, we have also built long lasting partnerships with resource partners and through integration partnerships. Moment Group is one of these partners and our shared history goes back 5 years already.

They offer a complete chat solution for their customers with chat agents. As our resource partner, Moment Group provides the chat agents and giosg functions as the platform. After 5 years, we thought it would be nice to round up what it has been like to work with us during this journey.

So we asked.

This is a story told by Pasi Toivokoski, Chief Chat Officer at Moment Group.

How we used AI to solve one of the most pressing daily needs: the coffee supply

Posted by Päivi Harju on October 31, 2017

Finland has been ranked number one among the countries that drink most coffee, and our Helsinki office is no exception. Our office practically runs on coffee and we take it very seriously. We brew a lot of coffee, around seven cups per person per day to be precise. In addition, our team is also particular about getting their coffee at its very best regarding optimum brew time and temperature.

The coffee supply had never been a bottleneck until we moved office to new premises little over a year ago. For, although our new office is otherwise a lot nicer than the old one, the downside was that most teams, consequently, lost direct visibility to the kitchen area and the two coffee makers. The problem was that in order to get the ‘current coffee availability status’, you had no other alternative than to walk to the kitchen and see for yourself. Besides taking unnecessary time and effort this frequently lead to disappointment and frustration as the coffee jug was often found empty.

Creating a high-performing relationship between a financial giant and a tech firm [Video]

Posted by giosg.com on July 5, 2017

In today's digital age customers expect to receive top-of-the-line service and user experience when and where they want it. This puts companies under pressure to find new ways to impress customers and differentiate from the competition in an increasingly populated digital marketplace. To build an environment that nurtures innovation and meets the ever-evolving expectations of customers many businesses are now collaborating with smaller tech firms (like us!).

As a part of this, in November 2015, Danske Bank launched a new service called ‘Dreams come true’ with the help of Giosg. The solution provided uses intelligent analytics to first, find potential customers in the business’s partner network and then secondly, to offer these customers an opportunity to get real-time professional advice and financial solution when and where they need it. 

How do chatbots work? – We got a chatbot developer to answer [Interview]

Posted by Petri Vilpponen on February 23, 2017

We sat down with Indrek Vainu who is the Product Manager at AlphaBlues, an artificial intelligence start-up that automates customer service with chatbots. Indrek answered some of the most common questions that we get from customers about chatbots.