giosg Blog

Read our blog posts and learn how AI-powered live chat, chatbots and interactive content can be used to boost your sales, marketing and customer service.

If Insurance’s first six months with AI-powered chatbot Emma [Infographic]

Posted by giosg.com, on 2 October, 2017

The hype around AI applications that is about to swipe through industries and the customer service function, in particular, is enormous, but so far we've seen little real-life experiences how the chat...

How to engage with financial services customers whenever and wherever [How-To Guide]

Posted by Päivi Harju, on 18 September, 2017

Disruptive innovations are reshaping the way financial services are structured and consumed. Setting up a 'virtual branch', that allows financial service providers engage with potential customers on a...

Creating a high-performing relationship between a financial giant and a tech firm [Video]

Posted by giosg.com, on 21 September, 2017

In today's digital age customers expect to receive top-of-the-line service and user experience when and where they want it. This puts companies under pressure to find new ways to impress customers and...

Banks no longer have to compromise between security and effective online tools

Posted by giosg.com, on 16 February, 2018

Digitalization has reshaped the way financial services are structured, marketed and  provided. Customers today want personalized, flexible service regardless of when, how and where they want to bank. ...

How to improve the efficiency of customer service? [Best practice]

Posted by Päivi Harju, on 2 October, 2017

In the digital age providing customers with omnichannel customer service has become more of a rule than an exception. Reliable, receptive and timely responses are the most important characteristics th...

Naked experience - the banking disruption in my pocket by Petra Mengelt [Guest post]

Posted by Petra Mengelt, on 21 September, 2017

For all of us at Giosg, it's a true honour to host Petra Mengelt from Euroloan, a seasoned expert of customer experience in the financial industry, on our blog. We have learned a lot from Petra while ...

Immo at Banking Horizon: Contextual services in digital environment [Speaker notes]

Posted by Immo Salonen, on 20 September, 2017

A summary of a presentation held together with Danske Bank at Banking Horizon 2016 event on 18th of October 2016 in London. The presentation was about how online retailers can utilise partnerships and...

How banks can engage with customers and generate sales online

Posted by Päivi Harju, on 18 September, 2017

Like mentioned in a recent Finextra article, there’s one fundamental thing that separates banks from many other businesses; customers don’t want to do business with them. Customers don’t want a mortga...