giosg Blog

Customer experience through time- Where we are now and where we are headed

Posted by Daniela Huaman on September 13, 2018

We have been doing a lot of research around customer experience recently, really delving into into all things CX, not only defining concepts such as customer journey and touchpoints, but also figuring out ways for companies to deliver real and tangible experience improvements to their customers. We have also taken a long, hard look at how and why customers and their needs have evolved, and dared to make some predictions of where we think customer experience is heading.

When AI met Website Design - Pairing up concepts to reduce your website’s bounce rate

Posted by Kimi Tiinus on September 5, 2018

Right now, you probably have a bunch of different tabs open on your computer or your phone. If you’re searching for specific information, you probably go to the browser bar rather than reading through the site you’re already on. You may already have the information on one of the tabs, but why bother when a quick search gives you faster results.

Live chat as a part of a successful customer journey

Posted by Emmy Sevón on August 30, 2018

Live chat is five times more effective than traditional customer service channels, it is easily personalised, and it can be applied at any stage of the customer journey. You might wonder how exactly this is done? Let’s have a look at how to implement live chat throughout the journey.