giosg Blog

Read our blog posts and learn how AI-powered live chat, chatbots and interactive content can be used to boost your sales, marketing and customer service.

Customer experience through time- Where we are now and where we are headed

Posted by Daniela Huaman, on 13 September, 2018

We have been doing a lot of research around customer experience recently, really delving into into all things CX, not only defining concepts such as customer journey and touchpoints, but also figuring...

When AI met Website Design - Pairing up concepts to reduce your website’s bounce rate

Posted by Kimi Tiinus, on 13 September, 2018

Right now, you probably have a bunch of different tabs open on your computer or your phone. If you’re searching for specific information, you probably go to the browser bar rather than reading through...

Live chat as a part of a successful customer journey

Posted by Emmy Sevón, on 13 September, 2018

Live chat is five times more effective than traditional customer service channels, it is easily personalised, and it can be applied at any stage of the customer journey. You might wonder how exactly t...