giosg Blog

Read our blog posts and learn how AI-powered live chat, chatbots and interactive content can be used to boost your sales, marketing and customer service.

Alexa, please find me the cheapest flight to Hawaii in September.

Posted by Senia Williams, on 10 September, 2018

The new technology wave in the travel industry  The modern consumer craves experiences carefully tailored to their preferences, I am a big fan of being able to save my favourite homes on AirBnB or rea...

Real Estate's Kodak moment

Posted by Senia Williams, on 30 July, 2018

PropTech - does it ring a bell? It’s a fact, as a traditional real estate player, you are already losing rentals, house sales and valuations to PropTech companies. Much like in all other industries, t...

giosg helps your chatbot become more human

Posted by giosg.com, on 26 June, 2018

Chatbots are your first line of customer service and a crucial part of your virtual assistance solution. As exciting it might be to have a face to face conversation with a robot, the technology still ...

Goal-oriented chatting is built on Goals, Rules and Reporting

Posted by giosg support team, on 29 October, 2018

Goal-oriented chatting is more than just live chat, it’s building a strategy of goals and measuring results to keep growing your business. So what is it?

Learning live chat best practices by doing – Case Finnish Centre for Pensions 

Posted by Guest blogger, on 10 April, 2018

Finnish Centre for Pensions (FCP) is a statutory co-operation body whose responsibilities include research, expertise and service related to the Finnish pension system. FCP’s key values are looking co...

GDPR- The Real Estate Special

Posted by Daniela Huaman, on 10 April, 2018

We've officially got under 2 months to go until the new GDPR (General Data Protection Regulation) takes effect. You've probably all got May 25th underlined in your diaries- gearing up to GDPR D day is...

How To Get Started With Chatbots

Posted by Guest blogger, on 23 June, 2020

Implementing a chatbot is an excellent method for interacting with your (potential) customers 24/7/365 while keeping cost in check. If you are not yet considering jumping into a chatbot and AI bandwag...

Recap from eCom & ShopTech expo: How AI-based targeting has helped Hobby Hall increase their online store's conversion rate [Speaker notes]

Posted by Kalle Mäkelä, on 22 March, 2018

[A summary of a presentation titled 'Digitaalinen Asiakaspalvelu - Case Hobby Hall' held together with SGN Group (incl. Hobby Hall) at Ecommerce + ShopTech event on 14th of March 2018 in Helsinki.] Cu...

Banks no longer have to compromise between security and effective online tools

Posted by giosg.com, on 16 February, 2018

Digitalization has reshaped the way financial services are structured, marketed and  provided. Customers today want personalized, flexible service regardless of when, how and where they want to bank. ...