---
title: Giosg Live Chat has now been integrated with WhatsApp
description: Giosg Live Chat solution has now been integrated with WhatsApp. The integration with WhatsApp is possible through the partnership with CM.com
image: https://www.giosg.com/hubfs/Newsroom/Newsroom%202022/giosg-news-product.png
---

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  ##### Use cases
  
    - [Customer service](https://www.giosg.com/en/solutions/customer-service)
    - [Digital sales](https://www.giosg.com/en/solutions/sales)
    - [Lead generation](https://www.giosg.com/en/solutions/lead-generation)
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##### Featured products

- [Web Personalization](https://www.giosg.com/en/web-personalization)
- [AI Assistants](https://www.giosg.com/en/ai-agent)
- [Live Chat](https://www.giosg.com/en/products/live-chat)
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- [Video Bot](https://www.giosg.com/en/video-bot)

##### Industry solutions

- [Automotive](https://www.giosg.com/en/industries/automotive)
- [Car dealerships](https://www.giosg.com/en/industries/car-dealerships)
- [eCommerce](https://www.giosg.com/en/en/industries/retail)
- [Pharmaceutical](https://www.giosg.com/en/industries/pharmaceutical)
- [Telecommunications](https://www.giosg.com/en/industries/telecommunications)

##### Use cases

- [Customer service](https://www.giosg.com/en/solutions/customer-service)
- [Digital sales](https://www.giosg.com/en/solutions/sales)
- [Lead generation](https://www.giosg.com/en/solutions/lead-generation)
- [Live Shopping](https://www.giosg.com/en/live-video-shopping)

##### Integrations

- [All integrations](https://www.giosg.com/en/integrations)

[Customer stories](https://www.giosg.com/customer-success-stories)

[Pricing](https://www.giosg.com/en/pricing)

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# Giosg Live Chat has now been integrated with WhatsApp

[ giosg.com ](https://www.giosg.com/en/newsroom/author/giosg-com)

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More than 1 billion people in over 180 countries use WhatsApp making it the most popular messaging app. For many, WhatsApp along with Facebook have become the preferred channels to connect and interact with brands globally.

Following giosg Live Chat integration with Facebook Messenger last quarter, we are now able to offer integration with WhatsApp. “We are happy to enable our customers to serve across social media channels seamlessly from a single giosg interface. It makes it easy for businesses to remain present, personal and responsive. Our customers can enjoy existing giosg capabilities for the chats coming from WhatsApp or Facebook”, says **Visa Hannula**, Product Manager for giosg. 

The integration with WhatsApp is possible through our partnership with [CM.com](https://www.cm.com/), the authorised distributor of the WhatsApp Business Solution.“With giosg we’ve found a partner with huge experience in the customer interaction domain. I’m excited to see that giosg puts a lot of effort in providing a very intuitive and truly multi-channel solution for their customers”, says **Jan-Willem van Vugt,** Strategic Partnerships Manager for CM.com.

Why you should activate your live chat integration with WhatsApp?

- Serve your customers efficiently from a single view
- Make it easy for your customer to reach out to you from WhatsApp
- Position your brand as present and responsive
- Benefit from messaging app features and existing giosg capabilities in new channels.

For further information, please chat with us.

**About CM.com:**   
The CM.com platform connects brands and enterprises to mobile phones worldwide. Amongst their Messaging, Voice, Payments and Identity solutions, CM.com provides a smart combination of messaging channels, interactive voice solutions, and Europe’s most innovative payments solutions. By connecting to the CM.com platform for the WhatsApp Business Solution, you’re opening the world of opportunities for conversational commerce.

**About Giosg:**   
Giosg offers businesses digital tools for diverse, personalised and creative ways to interact with their online visitors and customers. By combining data, AI technology and human engagement, we help our customers create meaningful interactions, serve more efficiently and grow their business.

 

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[see all](https://www.giosg.com/en/newsroom/giosg-live-chat-integration-whatsapp#)

- ##### Featured Products
- [Live Chat](https://www.giosg.com/en/products/live-chat)
- [AI Assistants](https://www.giosg.com/en/ai-assistants)
- [Chatbots](https://www.giosg.com/en/products/chatbots)
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- [Multi-step Forms](https://www.giosg.com/en/products/multi-step-form)

- ##### Integrations
- [All integrations](https://www.giosg.com/integrations)

- ##### Industry solutions
- [Automotive](https://www.giosg.com/en/industries/automotive)
- [Car Dealerships](https://www.giosg.com/en/industries/car-dealerships)
- [E-Commerce](https://www.giosg.com/en/industries/retail)
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- [Real Estate](https://www.giosg.com/en/industries/real-estate)
- [Telecommunications](https://www.giosg.com/en/industries/telecommunications)

- ##### Use cases
- [Customer Service](https://www.giosg.com/en/solutions/customer-service)
- [Digital Sales](https://www.giosg.com/en/solutions/sales)
- [Lead Generation](https://www.giosg.com/en/solutions/lead-generation)
- [Live Shopping](https://www.giosg.com/en/live-video-shopping)
- [HCP Engagement](https://www.giosg.com/en/hcp-engagement)

- ##### Resources
- [Blog](https://www.giosg.com/blog)
- [Guides](https://www.giosg.com/en/guides)
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- [Customer Stories](https://www.giosg.com/customer-success-stories)

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