Giosg Live Chat has now been integrated with WhatsApp

Posted by giosg.com on 07-Aug-2019 09:17:31

More than 1 billion people in over 180 countries use WhatsApp making it the most popular messaging app. For many, WhatsApp along with Facebook have become the preferred channels to connect and interact with brands globally.

Following giosg Live Chat integration with Facebook Messenger last quarter, we are now able to offer integration with WhatsApp. “We are happy to enable our customers to serve across social media channels seamlessly from a single giosg interface. It makes it easy for businesses to remain present, personal and responsive. Our customers can enjoy existing giosg capabilities for the chats coming from WhatsApp or Facebook”, says Visa Hannula, Product Manager for giosg. 

The integration with WhatsApp is possible through our partnership with CM.com, the authorised distributor of the WhatsApp Business Solution.“With giosg we’ve found a partner with huge experience in the customer interaction domain. I’m excited to see that giosg puts a lot of effort in providing a very intuitive and truly multi-channel solution for their customers”, says Jan-Willem van Vugt, Strategic Partnerships Manager for CM.com.

Why you should activate your live chat integration with WhatsApp?

  • Serve your customers efficiently from a single view
  • Make it easy for your customer to reach out to you from WhatsApp
  • Position your brand as present and responsive
  • Benefit from messaging app features and existing giosg capabilities in new channels.

For further information, please chat with us.


About CM.com:
The CM.com platform connects brands and enterprises to mobile phones worldwide. Amongst their Messaging, Voice, Payments and Identity solutions, CM.com provides a smart combination of messaging channels, interactive voice solutions, and Europe’s most innovative payments solutions. By connecting to the CM.com platform for the WhatsApp Business Solution, you’re opening the world of opportunities for conversational commerce.

About Giosg:
Giosg offers businesses digital tools for diverse, personalised and creative ways to interact with their online visitors and customers. By combining data, AI technology and human engagement, we help our customers create meaningful interactions, serve more efficiently and grow their business.