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ALD Automotive - scaling customer communications by 15x without increasing team size

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ALD Automotive is the leader in vehicle leasing operations in Europe, they operate in 40 countries with a fleet of 1million+ vehicles. In Finland, they are the market leader in service leasing and employ more than 100 professionals.

Challenge

  • Introducing a more responsive, informal channel to communicate with their website visitors
  • Avoid creating extra work for the customer service team- find an on-brand service with an simple backend

Results

  • 15x more customer contacts compared to the website's static contact form
  • Hundreds of new chats with no need for new personnel, due to smooth integration with other channels

Why giosg?

  • No need to increase personnel - easy to use by anyone
  • Improved customer service
  • Quick and easy

 

Read the full story to learn how live chat has outperformed traditional contact channels and helped improve customer satisfaction!

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