ALD Automotive is the leader in vehicle leasing operations in Europe, they operate in 40 countries with a fleet of 1million+ vehicles. In Finland, they are the market leader in service leasing and employ more than 100 professionals.
- Introducing a more responsive, informal channel to communicate with their website visitors
- Avoid creating extra work for the customer service team- find an on-brand service with an simple backend
- 15x more customer contacts compared to the website's static contact form
- Hundreds of new chats with no need for new personnel, due to smooth integration with other channels
- No need to increase personnel - easy to use by anyone
- Improved customer service
- Quick and easy
Read the full story to learn how live chat has outperformed traditional contact channels and helped improve customer satisfaction!