An increasing number of businesses are now realising the benefits of chatbots- pairing them up with customer service agents creates a win-win situation for the customer and the business. The bot handles simple customer queries cheaply, quickly and consistently, freeing up agent time for the tricky cases that really need the human factor.
Property and casualty insurance company If Insurance deployed AI-powered chatbot Emma for their personal insurance customers in March 2017, using giosg's platform as the perfect playground for Emma to operate in.
On this paper
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