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6 tips from If Insurance to a successful chatbot implementation

Lessons learnt using AI-powered chatbot Emma


An increasing number of businesses are now realising the benefits of chatbots- pairing them up with customer service agents creates a win-win situation for the customer and the business. The bot handles simple customer queries cheaply, quickly and consistently, freeing up agent time for the tricky cases that really need the human factor.

Property and casualty insurance company If Insurance deployed AI-powered chatbot Emma for their personal insurance customers in March 2017, using giosg's platform as the perfect playground for Emma to operate in. 


  • Customer service available 24/7
  • Emma is able to handle ⅔ of all conversations on its own

On this paper

  • The benefits of AI-based customer service chatbots
  • Insights on how Emma has helped If Insurance offer real-time service on a bigger scale
  • 6 real world tips to get started with chatbots


Read the full paper for tips on how to successfully implement a chatbot solution into your business!

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