Q: What is giosg LIVE?
Q: Is giosg LIVE an online chat solution?
Q: How much does giosg LIVE cost?
Q: How can you help my business to dramatically improve sales?
Q: How can giosg LIVE improve customer satisfaction?
Q: How can giosg LIVE improve the recruitment process?
Q: What do I need in order to use giosg LIVE?
Q: What do my website visitors need in order to use giosg LIVE?
Q: What about pop-up blockers?
Q: What’s the difference between Manager and non-Manager users?
Q: Is giosg LIVE safe?
Q: We are a small business and don’t have the time to monitor giosg LIVE all the time, what can we do?
Q: We have several locations and service units across the company and countries, can you serve our special needs?
Q: Can you help us with installing the giosg LIVE tag to our website?
Q: Can you provide us with training for our team to get started with giosg LIVE and to improve results?
Q: Can we integrate giosg LIVE to our CRM, webshop or contact center solution?
Q: Your website mentions “FLOW” and “CAMPAIGN”, what are those?
A: giosg LIVE is a unique service that transforms your website into an interactive online environment. With giosg LIVE you can monitor your website visitors, track their actions, chat to them and convert them into customers using an extremely easy and user friendly interface.
Q: Is giosg LIVE an online chat solution? Is it different from other chat solutions?
A: In the same way a Ferrari is still a car, yes. However giosg LIVE is much more than just a simple chat solution. Our service also provides you with ways to monitor visitors, view real-time tracking information and live analytics. giosg Live can help you recognize your most potential visitors and it allows you to talk to them immediately without waiting for them to talk to you first. We develop our customers business in a process driven way and therefore we have the most important set of features available, leaving the traditional IT system feeling out. “How may I help you?” has finally made it online.
Q: How much does giosg LIVE cost?
A: giosg LIVE has a free to trial so you can start immediately for free! After the trial, the pricing plans are very affordable. According to our customers the trial period can be enough to feel both the short-term financial and long-term business benefits of using giosg LIVE. The pricing starts from 39 EUR per month. See all the pricing information here. Keep in mind that the price is all inclusive: business potential recognition, chat solution and analytics included! For any custom needs or enterprise solutions, please contact our sales team.
Q: How can you help my business to dramatically improve sales?
A: giosg LIVE brings the experience of a retail store to an online world. You can finally talk to your customers exactly when they are on particular product page or an important section of your website. You can help customers get the right products, promote additional products, offer LIVE discounts, provide sales and billing support and much more. Moreover whenever a client has a problem, they can solve it immediately and proceed with the sale.
Q: How can giosg LIVE improve customer satisfaction?
A: By using giosg LIVE for customer service, you create an additional inbound channel as an alternative to e-mail and telephony. Studies show (Forrester, Gartner) that introducing a simple chat channel decreases telephony use by up to 25% and increases growth by 6% (As you reach people who are unwilling to use e-mail or phone). These and other factors were shown to significantly increase operational savings. Keeping in mind that giosg LIVE is much more than a simple chat channel, you can expect even greater results.
Q: How can giosg LIVE improve the recruitment process?
A: giosg LIVE was shown to increase the quality and quantity of candidates by enabling interactive engagement prior to or during the application process. The recruitment officer gets to know more about the possible candidate and the candidates can find out more about the company and apply where they otherwise would not.
Q: What do I need in order to use giosg LIVE?
A: You don’t need any additional software or hardware to use giosg LIVE – it’s a script that you can install on your website template and you’re good to go. It only takes a few minutes to start.
Q: What do my website visitors need in order to use giosg LIVE?
A: Your website visitors don’t need to install or have anything installed.
Q: What about pop-up blockers?
A: giosg LIVE does not use pop-ups in a traditional sense of the word and hence is immune to pop-up blockers. We are using modern JavaScript for this purpose.
Q: What’s the difference between Manager and non-Manager users?
A: giosg LIVE Manager users have access to modify all of the settings and access reports. Non-Managers (i.e. Operators) have access to their profile information and of course all the functionalities of giosg LIVE.
A: Yes, it is. All traffic is secured with 256-bit SSL encryption, so all of the conversations are completely safe.
Q: We are a small business and don’t have the time to monitor giosg LIVE all the time, what can we do?
A: Since you can decide for yourself when you want to be available for chat and when to display the floating chat button or custom graphics on your website, you do not need to be monitoring the service all the time in order to reap the benefits. From our experience just an hour per day can already be a dramatic improvement to your conversion rates and profits. Alternatively, together with our partners, we can provide a complete turnkey solution where they will take care of the chatting using the giosg LIVE platform. This is excellent for appointments, lead generation, web-shop support, recruitment and in combination with other channels. Contact our sales to find out more.
Q: We have several locations and service units across the company and countries, can you serve our special needs?
A: Yes, we can. We are always happy to facilitate any special needs that you may require. Just contact our sales team for more information.
Q: Can you help us with installing the giosg LIVE tag to our website?
A: Yes, we can. Once you login, you can order a remote installation service directly from your giosg LIVE account.
Q: Can you provide us with training for our team to get started with giosg LIVE and to improve results?
A: Yes, we can. You can purchase our affordable coaching service directly from your giosg LIVE account. You can also contact our sales team.
Q: Can we integrate giosg LIVE to our CRM, webshop or contact center solution?
A: Yes, you can. giosg API provides you with a lot of options and we are happy to discuss your special integration needs. Contact our sales to find out more.
Q: Your website mentions “FLOW” and “CAMPAIGN”, what are those?
A: giosg is developing many new products and features. Our goal is to redefine the meaning of business processes in the modern word. So when you get giosg LIVE, you are really signing up for a service which will completely change your understanding of modern business in the years to come.