giosg.com press release launch 2012 EN (PDF in English)

giosg.com press release launch 2012 FI (PDF in Finnish)

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30 years of the internet and only now has “How may I help you?” really made it online.

giosg.com’s real-time website visitor monitoring, prioritizing and contact solution released internationally.

Giosg.com Ltd, a company focused on developing sales, marketing and customer intelligence solutions, has released a unique service to international markets – giosg LIVE. With giosg LIVE, companies can recognize and prioritize the most potential website visitors in real-time and contact them proactively, using a modern chat solution.  It works for both B2B and B2C businesses and literally brings “May I help you?” to the online world, in a way that can finally be compared to the real-life counterpart.

The twist is in the real-time tracking and prioritizing engine. This helps businesses to not only see which customers are most important but also where on their website they currently are. Moreover giosg LIVE enables firms to contact the visitor first, at an opportunistic moment, which helps to convert those sales.  No more pop-ups, forms, “in-bound only” chats. The user interface is finally simple and innovative, something revolutionary for the chat software market.

giosg LIVE makes the everyday work of sales and customer service teams easy, intuitive and efficient. Besides visitor prioritizing, the solution also has live website analytics and a dynamic chat channel. The service can be installed in about 5 minutes and doesn’t require any software installations – everything is browser based.

“At giosg.com we create products and services that allow companies to bring their physical store experience and customer engagement to the online world in a way never seen before. Businesses have taught customers over the past few years to use their online services and that’s where the biggest business potential evidently is today. We are pleased to notice, that most of the companies are very interested in maximizing the potential of their online channels, internationally”, says giosg.com Co-founder and VP – Riku Uski.

giosg LIVE  brings significant benefits to web shops, business service firms, media companies, classified advertisement portals, telecom operators, banks, insurance companies, recruitment companies and sales/customer service outsourcing firms

DNA, the Finnish telecom operator, has recently introduced giosg LIVE to their DNA Pro web shop (www.dnapro.fi). “DNA Pro, operating at the forefront of online shopping, differs from the competition by providing the most affordable and simple pricing in the market, as well as a fast and easy-to-use service. So it was natural to adopt giosg LIVE chat to our online store, in order to improve customer experience and increase online purchase conversion rate. The service was taken into use in a true DNA Pro style – fast and straightforward – resulting in very positive customer feedback. We are pleased with the solution. Our online sales have increased and our customer service team has been eager to adopt the new tool,” says DNA’s Vesa Savolainen, business director for DNA Pro.

Besides DNA, giosg.com has other forerunner customers of their industries, including online hotel distribution technology provider Hotelzon International and online pharmacy Apteekkituotteet.fi. Giosg.com is based in Helsinki, Finland and they are seeking to expand their services to international markets, mainly to USA and UK at the moment. The basic giosg LIVE solution can be purchased easily from www.giosg.com following a 10 day free trial period.

“Internet is still young and the online service culture is far from where it should be, considering the potential. Earlier, no business afforded to exist without a website – today no business should afford to neglect real-time online customer interaction. When competing businesses have similar products, services and prices it’s the advanced customer engagement and customer service that wins the game. Giosg.com Ltd will be releasing a series of products and services that work seamlessly together. All these help companies to streamline and automate their marketing, sales and customer engagement through the life-cycle. The world will change”, says Riku Uski.

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If you would like to find out more about giosg.com and their services or perhaps to schedule an interview, please call us at +358 408 225 935 or e-mail us at ville@giosg.com

It is true, we did not have a website during all this time and yet we already have customers in various parts of the globe and a successful track record. In our view – the most important thing is to bring the best possible product to solve our customer’s needs and business problems in the easiest and most intuitive fashion and according to testimonials from our existing customers – this is exactly what we have achieved already.

Our first product – giosg LIVE is a creative and innovative approach to solve a problem that was haunting the online marketers and customer service teams since the start of the internet age – how to bring the real store experience to the internet? We have created a product that does just that and it does so with a twist. Thanks to our solution our customers have experienced increased sales, improved conversion rates, decreased operational costs and many other benefits.
Today marks the start of a new era for giosg and businesses interested in taking their online channels to the next level. We have finally decided to make giosg LIVE accessible to everyone through our website. So, dear friends, without further ado, grab your keyboards, a comfortable chair and start testing giosg LIVE with our free 10 day trial.

P.S. This is just a start… stay tuned and sign up for our newsletter.

With kind regards,
Your giosg.com Crew